Dreamy Traveler

Refund and Returns Policy

At Dreamy Traveler, we strive to provide our customers with the best possible travel experiences and services.
However, we understand that sometimes plans change, and we want to ensure you feel confident when booking with us. Please read our refund and return policy below.

Cancellations and Refunds

  1. Booking Cancellations by Customer
    If you need to cancel your booking, please contact us as soon as possible. The refund amount will depend on the time of cancellation before the scheduled departure or start date of the service:
    • More than 30 days in advance: Full refund with no penalty.
    • 15-30 days in advance: 50% refund of the total amount.
    • Less than 15 days in advance: No refund available.
  2. Booking Cancellations by Dreamy Traveler
    In rare cases where we have to cancel or reschedule a booking due to unforeseen circumstances, you will be offered the following options:
    • A full refund of the amount paid.
    • The option to reschedule the tour or service to another date (if available).
  3. Non-Refundable Fees
    Please note that certain fees, such as processing charges or non-refundable deposits, may not be eligible for a refund. These fees will be clearly communicated at the time of booking.

Returns

If you have received a physical product from us (such as travel accessories, brochures, etc.) and wish to return it, please ensure the following conditions are met:

  • The item is unused and in its original packaging.
  • You request the return within 30 days of receiving the product.

To initiate a return, please contact our customer support team at help@dreamytraveler.city. Once we have confirmed the eligibility of the return, we will provide instructions for returning the product and processing the refund.

How to Request a Refund or Return

To initiate a refund or return request, please contact our customer service team by:

  • Email: help@dreamytraveler.city

Please provide the following information:

  • Your booking number or order number.
  • Details of your request (e.g., cancellation, return, etc.).
  • Any supporting documents or information if applicable.

Exceptions

Some special offers, promotions, or non-refundable services may have different terms and conditions. These exceptions will be clearly stated at the time of booking or purchase.

Contact Us

If you have any questions about our refund and returns policy, feel free to contact us at any time. We’re here to help and ensure your experience with Dreamy Traveler is seamless.